Refund policy

Effective Date: September 18, 2026
Last Updated: September 18, 2026

This Return and Refund Policy explains the terms applicable to returns, refunds, exchanges, damaged or defective products, and related requests for purchases made from My Ventures LLC, doing business as WorkBay Depot ("WorkBay Depot," "we," "us," or "our") through www.workbaydepot.com.

Because WorkBay Depot sells commercial and industrial equipment from multiple manufacturers and suppliers, certain products may be subject to additional manufacturer, supplier, freight, special-order, or product-specific return restrictions.

1. Quick Reference

Policy General Terms
Return Window 30 days from delivery for eligible products
Change-of-Mind Condition Unused, undamaged, original packaging, with applicable tags, accessories, manuals, and materials
Change-of-Mind Return Shipping Customer is responsible
Change-of-Mind Restocking Fee 25%
Defective, Damaged, or Incorrect Items No change-of-mind restocking fee; handled under the applicable claim process
Shipping Damage Reporting Within 7 days of delivery
Refund Processing Generally within 7 business days after an eligible return is received, inspected, and approved
Refund Method Original payment method unless otherwise required or agreed
Cancellation Requests Within 24 hours of order placement, subject to fulfillment status
Exchanges / Replacements May be available for qualifying defective, damaged, or incorrect products, depending on the circumstances

This Quick Reference is provided for convenience. The complete terms below govern your return or refund request.

2. Scope

This Return and Refund Policy applies to eligible purchases made through the WorkBay Depot Website at www.workbaydepot.com and shipped to customers within the United States.

Products may be fulfilled directly from manufacturers, suppliers, distributors, or other authorized fulfillment locations.

As a result, return instructions and return destinations may vary by product.

Do not ship a product back to WorkBay Depot's business address, the original shipping location, a manufacturer, or a supplier unless we have specifically instructed you to do so.

Unauthorized returns may be refused, delayed, or subject to additional shipping or handling charges.

3. Contact Information

To request a return, report a problem, or ask a question about a refund, contact:

WorkBay Depot
My Ventures LLC d/b/a WorkBay Depot

Email: support@workbaydepot.com
Phone: (888) 599-3180
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Business Address:
42705 Grand River Ave., Suite 201
Novi, MI 48075
United States

Website: www.workbaydepot.com

We generally respond to customer inquiries within 24–48 hours during normal business operations.

4. General Return Eligibility

Eligible products may generally be returned within 30 days of delivery, subject to the requirements and exclusions in this policy.

We accept eligible returns involving:

  • Change of mind;

  • Qualifying defective products;

  • Products damaged during shipping;

  • Incorrect products shipped to you; and

  • Other circumstances approved by WorkBay Depot.

4.1 Change-of-Mind Returns

For an eligible non-defective return, the product must generally be:

  • Unused;

  • Undamaged;

  • Uninstalled;

  • Unmodified;

  • In resalable condition;

  • In its original packaging;

  • Accompanied by applicable tags and labels; and

  • Returned with all originally included accessories, components, manuals, documentation, and other materials.

A 25% restocking fee applies to eligible change-of-mind returns.

The customer is responsible for return shipping costs for change-of-mind returns.

4.2 Defective Products

If you believe a product is defective, contact us before attempting to return, repair, disassemble, or modify the product.

Depending on the product and circumstances, the issue may be handled through:

  • Troubleshooting;

  • Replacement parts;

  • Manufacturer warranty service;

  • Repair;

  • Replacement;

  • Return authorization;

  • Refund; or

  • Another appropriate remedy.

The applicable remedy depends on the nature of the defect, the manufacturer's warranty, supplier requirements, product condition, and other relevant circumstances.

4.3 Products Damaged During Shipping

Shipping damage should be reported to WorkBay Depot within 7 days of delivery.

For freight or LTL shipments, customers should inspect the shipment before signing for delivery whenever reasonably possible.

If visible damage is present:

  • Note the damage on the delivery receipt or bill of lading before signing;

  • Take clear photographs of the shipment and damaged areas;

  • Photograph the packaging;

  • Retain all packaging and shipping materials; and

  • Contact WorkBay Depot promptly.

Failure to document visible freight damage at delivery may affect our ability to pursue a freight claim with the carrier, although nothing in this policy limits rights that cannot lawfully be waived.

4.4 Incorrect Products

If WorkBay Depot, a manufacturer, supplier, or fulfillment partner sends you a product different from the product you ordered, contact us promptly.

After verifying the error, we will provide instructions for resolving the issue.

You will not be charged a change-of-mind restocking fee for a qualifying return caused by our, our supplier's, or our fulfillment partner's shipping error.

4.5 Proof of Purchase

We may require reasonable proof of purchase before approving a return, refund, replacement, or other claim.

Your WorkBay Depot order number will generally serve as proof of purchase.

5. How to Request a Return

5.1 Contact WorkBay Depot First

Before shipping any product, contact:

Email: support@workbaydepot.com
Phone: (888) 599-3180

For a standard return, contact us within 30 days of delivery.

For shipping damage, contact us within 7 days of delivery.

Please provide:

  • Your order number;

  • Your name and contact information;

  • Product name and model;

  • Quantity being returned;

  • Reason for the return;

  • Description of any defect, damage, or error; and

  • Photographs or video where applicable.

5.2 Return Authorization

After reviewing your request, we will provide return instructions and, where applicable, a Return Merchandise Authorization ("RMA") or other return authorization.

Receiving a return authorization does not by itself guarantee that a refund will be issued. The returned product must satisfy the applicable return requirements unless WorkBay Depot expressly approves an exception.

Do not return equipment without authorization.

5.3 Return Destination

Because WorkBay Depot uses manufacturer-, supplier-, distributor-, and other fulfillment locations, your return destination may be different from:

  • WorkBay Depot's business address;

  • The address appearing on the shipping label; or

  • The location from which the product originally shipped.

Always use the return address provided in your return authorization.

6. Preparing an Authorized Return

Unless we instruct you otherwise, securely package the authorized return using its original packaging and include all applicable:

  • Accessories;

  • Components;

  • Hardware;

  • Manuals;

  • Documentation;

  • Tags;

  • Labels; and

  • Other materials originally supplied with the product.

Customers are responsible for packaging change-of-mind returns adequately for transportation.

Damage caused by inadequate return packaging may reduce the refund or make the product ineligible for a full refund, subject to applicable law.

Do not write directly on, attach shipping labels directly to, or unnecessarily damage manufacturer retail packaging where an outer shipping container can reasonably be used.

7. Return Shipping Costs

7.1 Change-of-Mind Returns

For an eligible change-of-mind return:

  • The customer is responsible for return shipping;

  • A 25% restocking fee applies; and

  • Original shipping or freight charges may be non-refundable to the extent permitted by applicable law and the circumstances of the transaction.

For large or freight-shipped equipment, return transportation costs can be substantial. We recommend obtaining return authorization and shipping instructions before arranging transportation.

7.2 Defective, Damaged, or Incorrect Products

A qualifying defective, shipping-damaged, or incorrectly shipped product is not subject to the 25% change-of-mind restocking fee.

Where an authorized physical return is required because of a qualifying defect, shipping damage, or fulfillment error for which WorkBay Depot is responsible, WorkBay Depot will arrange or cover reasonable authorized return transportation as appropriate.

Do not independently arrange expensive freight transportation and expect reimbursement unless WorkBay Depot has authorized the transportation or reimbursement in advance.

8. Restocking Fee

A 25% restocking fee applies to eligible change-of-mind returns.

For example, if the eligible merchandise value being refunded is $4,000, a 25% restocking fee would equal $1,000, resulting in a merchandise refund of $3,000 before any other applicable non-refundable charges.

The 25% change-of-mind restocking fee does not apply to qualifying returns resulting from:

  • A verified product defect;

  • Shipping damage; or

  • An incorrect product shipped due to an error by WorkBay Depot or an applicable fulfillment partner.

Manufacturer-specific or special-order return conditions disclosed before purchase may apply instead of or in addition to the general return provisions in this policy.

9. Special-Order, Custom, and Manufacturer-Restricted Products

Certain products may have return restrictions because they are:

  • Made to order;

  • Custom configured;

  • Personalized;

  • Special ordered;

  • Built or modified specifically for the customer;

  • Non-stock products;

  • Subject to manufacturer return restrictions; or

  • Otherwise designated as non-returnable or subject to special return terms.

Such products may be non-returnable, may have a different return window, or may be subject to different fees or requirements.

Where material product-specific return restrictions apply, we will endeavor to disclose them on the product page, quotation, invoice, order documentation, or otherwise before the applicable purchase is completed.

Product-specific written return terms disclosed for a transaction may supersede the general change-of-mind return terms in this policy.

10. Final Sale Products

Products expressly identified as "Final Sale" are not eligible for change-of-mind returns.

This designation does not eliminate rights or remedies that cannot lawfully be excluded, including applicable rights concerning products that are defective, incorrectly supplied, or otherwise subject to non-waivable legal protections.

11. Defective Products and Warranty Claims

A product defect does not always require the entire product to be returned.

Commercial and industrial equipment may sometimes be appropriately resolved through:

  • Technical troubleshooting;

  • Replacement components;

  • Manufacturer-authorized repair;

  • Warranty service;

  • Replacement equipment; or

  • Another manufacturer-approved remedy.

If a defect is covered by a manufacturer's warranty, the manufacturer's warranty procedures and available remedies may apply.

Please review our Warranty Policy for additional information.

Do not discard, disassemble, repair, modify, or return a product believed to be defective unless instructed to do so, as doing so may interfere with troubleshooting, return eligibility, freight claims, or manufacturer warranty procedures.

12. Shipping Damage

Shipping damage is different from a standard change-of-mind return.

If your shipment arrives damaged:

  1. Inspect the shipment promptly.

  2. For freight deliveries, note visible damage on the delivery receipt or bill of lading whenever reasonably possible.

  3. Take clear photographs of the product, packaging, pallet, crate, and damaged areas.

  4. Keep all packaging and shipping materials.

  5. Contact WorkBay Depot within 7 days of delivery.

  6. Follow our instructions before returning or disposing of the equipment.

After reviewing the circumstances, WorkBay Depot may coordinate with the carrier, manufacturer, supplier, or other applicable party.

Depending on the nature and extent of the damage, an appropriate resolution may include:

  • Replacement parts;

  • Repair;

  • Manufacturer or supplier assistance;

  • Replacement equipment;

  • Return authorization;

  • Refund; or

  • Another appropriate resolution.

We do not require customers to pay a change-of-mind restocking fee for a qualifying shipping-damage claim.

13. Incorrect or Missing Items

If your order contains an incorrect item or is missing an item, please contact WorkBay Depot within 7 days of delivery.

Provide your order number and, where applicable, photographs of:

  • The product received;

  • Product labels;

  • Model or serial numbers;

  • Shipping labels;

  • Packaging; and

  • Packing slips.

If an incorrect shipment is verified, WorkBay Depot will coordinate an appropriate correction without applying a change-of-mind restocking fee.

14. Product Not Received

If tracking information indicates that your order is delayed, missing, or delivered but you have not received it, contact WorkBay Depot.

We may ask you to:

  • Verify the shipping address;

  • Check the delivery location;

  • Check with other occupants or receiving personnel;

  • Review carrier tracking information; or

  • Provide other information reasonably necessary to investigate.

We may initiate a trace or claim with the applicable carrier.

If a shipment is confirmed lost, WorkBay Depot will determine the appropriate resolution based on the circumstances, which may include replacement or refund.

Carrier investigations may require additional processing time.

15. Refused Deliveries

Do not refuse a shipment solely because you changed your mind or no longer want the product.

A refused delivery may result in:

  • Return freight charges;

  • Reconsignment charges;

  • Storage fees;

  • Redelivery charges;

  • Carrier fees; and

  • Applicable restocking charges.

If a shipment appears damaged, follow the freight inspection procedures in our Shipping Policy and contact WorkBay Depot for guidance.

A refusal necessitated by verified severe transit damage will be evaluated as a shipping-damage matter rather than automatically treated as a change-of-mind return.

16. Order Cancellations

Cancellation requests must be submitted within 24 hours of order placement.

A request made within 24 hours does not guarantee cancellation if the order has already:

  • Entered fulfillment;

  • Been submitted to a manufacturer or supplier under non-cancellable terms;

  • Entered production or special-order processing; or

  • Shipped.

If an eligible order is successfully cancelled before it becomes committed or ships, no change-of-mind restocking fee applies.

Once an order has shipped, it cannot be cancelled. An eligible product may instead be returned under this Return and Refund Policy after delivery.

Eligible change-of-mind returns after shipment are subject to the 25% restocking fee and customer-paid return shipping.

Please review our Cancellation Policy for complete cancellation terms.

17. Refund Approval

After an authorized return is received, it may be inspected to verify:

  • Product identity;

  • Condition;

  • Completeness;

  • Packaging;

  • Accessories and components;

  • Reason for return; and

  • Compliance with the applicable return authorization.

We will notify you if additional information is required or if the return does not satisfy the applicable return requirements.

Approval of a return request before shipment back to us does not prevent us from reasonably inspecting the returned product before issuing the final refund.

18. Refund Amount

For an approved change-of-mind return, the refund is generally calculated from the eligible merchandise amount, less:

  • The 25% restocking fee;

  • Non-refundable original shipping or freight charges where applicable;

  • Missing-item or damage deductions where permitted and applicable; and

  • Other charges expressly authorized under the applicable transaction terms.

A qualifying defective, damaged, or incorrect-item return is not subject to the 25% change-of-mind restocking fee.

We will not deduct amounts from a refund where doing so would violate applicable law.

19. Refund Processing Time

Once an eligible return has been received, inspected, and approved, WorkBay Depot generally processes the applicable refund within 7 business days.

Refunds are normally issued to the original payment method used for the purchase unless another method is required by law or expressly agreed.

After WorkBay Depot processes a refund, your bank, credit-card issuer, or payment provider may require additional time to post the funds to your account.

WorkBay Depot does not control financial institutions' posting times.

20. Partial Refunds and Deductions

For change-of-mind returns, a reduced or partial refund may apply where a returned product:

  • Is missing components or accessories;

  • Has damaged packaging beyond what is reasonably necessary to inspect the product;

  • Shows evidence of use, installation, modification, or damage;

  • Is not in the condition required by this policy; or

  • Otherwise has materially diminished value for reasons attributable to the customer.

A product that materially fails to satisfy the applicable return requirements may be denied a refund where permitted by law.

We do not automatically accept late change-of-mind returns merely by applying a partial refund. Returns outside the applicable 30-day return window require WorkBay Depot's express approval.

21. Exchanges and Replacements

Depending on the circumstances, exchanges or replacements may be available for:

  • Incorrect products;

  • Shipping-damaged products;

  • Defective products; or

  • Other situations expressly approved by WorkBay Depot.

Because product availability varies by manufacturer and supplier, we cannot guarantee that an identical replacement will always be immediately available.

If a replacement is unavailable, we will determine an appropriate alternative resolution consistent with the applicable product terms, warranty, and law.

For ordinary change-of-mind situations, we may require the original product to be returned and a separate order placed for the desired replacement product rather than processing a direct exchange.

22. Manufacturer and Supplier Return Requirements

Because WorkBay Depot sells products from multiple manufacturers and suppliers, some products may be subject to manufacturer-specific return requirements.

These requirements may include:

  • Prior manufacturer authorization;

  • Different return periods;

  • Special packaging requirements;

  • Non-returnable product classifications;

  • Different restocking charges;

  • Special-order restrictions;

  • Freight requirements; or

  • Other product-specific conditions.

Where material manufacturer-specific terms apply to your transaction and differ from our general policy, those terms should be disclosed as applicable to the product or transaction.

Contact WorkBay Depot before purchasing if return eligibility is an important factor in your purchasing decision.

23. Return Shipping and Freight

Parcel products may be returned using an appropriate trackable carrier in accordance with the return instructions we provide.

Large, heavy, palletized, or commercial equipment may require LTL freight transportation rather than ordinary parcel shipping.

Do not ship freight equipment using a carrier or service not authorized for the return.

For customer-paid change-of-mind returns, the customer is responsible for:

  • Appropriate packaging;

  • Required palletization or crating;

  • Return transportation;

  • Insurance where appropriate; and

  • Compliance with the return instructions.

We strongly recommend retaining tracking numbers, bills of lading, PRO numbers, receipts, and other transportation documentation until the return and refund are completed.

24. Non-Returnable Products

Unless otherwise required by applicable law or expressly approved by WorkBay Depot, the following may be ineligible for change-of-mind returns:

  • Custom or personalized products;

  • Made-to-order products;

  • Special-order products designated as non-returnable;

  • Products expressly marked Final Sale;

  • Products subject to disclosed manufacturer non-returnable restrictions;

  • Products that have been used, installed, altered, modified, or damaged after delivery; and

  • Products missing required original components, packaging, or materials where the deficiency makes the product non-returnable under the applicable terms.

This section applies to change-of-mind returns and does not eliminate applicable rights concerning qualifying defects, shipping damage, fulfillment errors, manufacturer warranties, or rights that cannot lawfully be waived.

25. Return and Refund Timeline Summary

For convenience, the principal WorkBay Depot timelines are:

  • Eligible Return Window: 30 days from delivery;

  • Shipping Damage Reporting: Within 7 days of delivery;

  • Incorrect or Missing Item Reporting: Within 7 days of delivery;

  • Cancellation Request Window: Within 24 hours of order placement, subject to fulfillment status;

  • Refund Processing: Generally within 7 business days after the eligible return has been received, inspected, and approved; and

  • Customer Service Response: Generally within 24–48 hours during normal business operations.

Manufacturer warranty claims may have different reporting periods and deadlines. Please review the applicable manufacturer warranty and our Warranty Policy.

26. Relationship to Manufacturer Warranties

This Return and Refund Policy is separate from any applicable manufacturer warranty.

A product that is outside the WorkBay Depot return window may still qualify for manufacturer warranty coverage.

Likewise, a manufacturer's warranty does not automatically entitle a customer to return equipment for a refund.

Warranty eligibility and remedies are governed by the applicable manufacturer's warranty.

Please review our Warranty Policy for additional information.

27. Legal Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any right, remedy, warranty, or protection that cannot lawfully be excluded or waived under applicable law.

If applicable law provides rights that conflict with a provision of this policy, the applicable legal requirement controls to the extent of the conflict.

28. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business operations, manufacturer or supplier requirements, Website practices, or applicable legal requirements.

Any updated version will be posted on www.workbaydepot.com with a revised "Last Updated" date.

The policy applicable to a transaction will be determined in accordance with applicable law and the terms provided in connection with the transaction.

29. Questions and Support

For questions about a return, refund, damaged shipment, incorrect item, or other order issue, please contact:

WorkBay Depot
42705 Grand River Ave., Suite 201
Novi, MI 48075
United States

Email: support@workbaydepot.com
Phone: (888) 599-3180
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Website: www.workbaydepot.com

We generally respond to customer inquiries within 24–48 hours during normal business operations.

Please include your order number and a description of the issue when contacting us.